Enablement Consultant Job in Thousandeyes

About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco s Network Services Business Group, and is a foundational component of Cisco s growing Observability business.

About the Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from people who know the platform inside and out. This role s primary responsibility is to engage with customers to deliver world class enablement, implementation and optimization services for their ThousandEyes deployment.

You ll need to be a ThousandEyes product expert to deliver a first-class onboarding experience for the customer. You'll need to have a strong foundation in core networking principles, a background in web applications, and be able to understand how network issues impact application performance. The ideal candidate should have experience managing multiple projects at once. You ll contribute to onboarding documentation, creating or updating material as the product and team evolves. Your great communication skills will come in handy when you will interface with a wide range of customer roles. Your enthusiasm for the Network Performance Monitoring and Diagnostics sector will help to spark that interest in our customers and help us scale our organization rapidly.

Requirements:

• A standout "customer first" attitude
• Bachelor's or advanced degree in a technical field, or equivalent working experience
• At least 2 years working in a customer-facing role
• Project management and consulting experience
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc.)
• Amazing communication and problem-solving skills
• Strong technical acumen
• Enjoy a fast-paced, dynamic environment
• Able to juggle and accomplish tasks in tight timeframes

Responsibilities:

• Engage with customers to reduce ramp time and increase implementation stickiness
• Delivery of training, industry best practice discussions
• Help customers with ThousandEyes deployment best practices
• Leverage enterprise data analytics to transparently track and report on customer engagement
• Build value-based relationships with customers, leading to referral and renewal