Junior Logistics Support Consultant Job in Thoucentric

Thoucentric is a niche management consulting firm, part of the Xoriant group, a leading digital engineering services company. We empower organizations to achieve breakthrough results by combining:

• Expert Problem Solving: We tackle your biggest challenges with innovative solutions.
• Efficient People, Process & Technology: We optimize your operations for maximum impact.
• End-to-End Execution & Management: We deliver results, not just recommendations.

Our Expertise:

• Business Consulting
• Program & Project Management
• Digital Transformation
• Product Management
• Process & Technology Solutioning
• Analytics & Emerging Technologies
• Supply Chain Optimization
• Finance & HR Transformation
• Sales & Distribution Strategies

Our Team:

Thoucentric boasts over 450+ world-class consultants across six global locations. We're a diverse group of seasoned professionals with extensive industry, solution, and product experience. This unique blend allows us to act as effective business liaisons and drive growth for our clients.

Our Culture:

We believe in fostering a collaborative and purpose-driven environment. Our core values trust, freedom, nimbleness, compassion, integrity, passion, persistence, and conviction shape our interactions and fuel our success.

Job Description: WMS & TMS Support Specialist

About the Role:

Are you a detail-oriented problem solver with a passion for logistics? If so, this role might be perfect for you! As a WMS & TMS Support Specialist at Thoucentric, you'll play a vital role in ensuring our clients experience seamless operations with their Warehouse Management (WMS) and Transportation Management (TMS) systems.

Responsibilities:

• Independently manage client queries and issues related to WMS and TMS tools.
• Classify issues based on priority and severity for efficient resolution.
• Maintain clear and concise trackers and dashboards to monitor progress and adhere to SLAs.
• Analyze data and identify root causes of problems.
• Collaborate with product and technical teams to resolve complex issues and recommend enhancements.
• Provide insightful answers to business-related queries.

Qualifications:

• Strong communication, interpersonal, and multi-stakeholder collaboration skills.
• Aptitude for analyzing processes and operational data.
• Excellent troubleshooting skills.
• Ability to work effectively in a fast-paced environment.
• Strong analytical skills with a keen eye for detail and accuracy.
• B.Tech/B.E. degree in any specialization (preferred).

Benefits:

• Competitive compensation and benefits package.
• Growth opportunities in a dynamic and expanding firm.
• Be part of a collaborative and supportive work environment.
• Work with cutting-edge technologies and industry leaders.

A Good Fit for You If:

• You thrive in a complex and fast-changing business environment.
• You can maintain composure and make sound decisions under pressure.
• You excel at managing multiple tasks and deadlines simultaneously.
• You possess exceptional communication skills, both written and verbal.
• You are a team player with a strong work ethic and self-motivation.