Operations Manager Job in Thompsons Hr Consulting Llp
Operations Manager
Thompsons Hr Consulting Llp
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
Experience: 8 12 years
Responsibilities:
- Responsible for the end-to-end operations delivery for the Operations team
- Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations
- Ensure delivery of KPIs targets including day to day service levels, customer experience, quality measures and compliance measures
- Be part of SLA discussion and ensure adherence to SLAs and improve operational performance
- Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc
- Should portray good leadership abilities
- Must be able to work and deliver within limited/stipulated time frame
- Create a workforce requirement plan for the engagement when the team is growing and future business is expected
- Manage Performance for the Process leaders, Team leaders and Assistant Managers in the Hierarchy
Experience Required :
8 to 12 Years
Vacancy :
2 - 4 Hires
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