Client Servicing Manager Job in The Marcom Avenue

Client Servicing Manager

The Marcom Avenue 4+ weeks ago

Gurgaon, Haryana
Not Disclosed
Full-time
Permanent

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Job Summary

Generation on new business (Closing the potential clients with meetings and negotiations)
Understanding the client requirements and handling the client Queries
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Serve as the link of communication between key customers and internal teams
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Reviewing the deliverables promised to the client with the person responsible from the team every Monday, Wednesday, Friday
Quality check on the work performed by the team
Suggesting improvement strategies to the team which should be communicated through mail as well with cc to reporting manager.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Management strategy and execution to support growth of agency, client accounts, and teams at The Marcom Avenue.
Performance coaching and training: Regular, structured, one-on-one meetings to
Help individuals improve their capabilities, get the help they need, and strategically
Align to the agency s value proposition
Participate in the development of systems that allow teams to demonstrate clear and
Measurable value to client relationships.
Play a role in speaking to clients, understanding needs, and getting everyone on the same page
Providing coaching and standardized training for teams (to be determined based on your capabilities)
Understand and track project scope in order to achieve agency growth
Coordinate performance review process: people, teams, projects