BriefCase
BriefCase

Account Manager/ Client Servicing Job in The Go-to Guy

Account Manager/ Client Servicing

The Go-to Guy 4+ weeks ago
Apply Now
Job Summary
  • Responsible for managing a portfolio of company Clients for their branding and marketing needs.
  • Be the single point of contact for the client s day-to-day needs, queries, issues and provide timely resolution to ensure client satisfaction.
  • Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations.
  • Understand client requirements/brief from the business development team. Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met.
  • Allocate proper briefs to team members, lead & guide the team for effective planning & execution.
  • To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts.
  • To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight.
  • To handle everyday coordination with clients and service them timely with the help of the delivery team. Raise red flags for delays internally and communicate with the client in advance.
  • Research on the brand to get information on brand essence, competition, past consumer connect programs, etc.
  • To ensure immediate response to client issues as per severity and priority.
  • Great communication skills written and oral.
  • Ability to build rapport with clients/team.
  • Familiarity with tools like PowerPoint, Excel, Word, etc.
  • Ability to multi-task and work under pressure/deadlines.
  • Ability to pay attention to detail.
  • Ability to research solutions with a problem-solving attitude.
  • Ability to work in an organized manner.
Experience Required :

2 to 3 Years

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs