Team Leader Operations Job in Telligent Support Llp
Team Leader Operations
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Team Leader Operations
Experience: 4 - 6 Year
The Position:
We are looking for a person to lead or assist a group of agents to accomplish our client goals. Key Accountabilities Are:
Requirements:
- Manage the day-to-day operations of a about 15 - 25 people team for the client
- Work with the Manager to meet the following deliverables
- Ensure all daily/weekly/monthly productivity SLAs are met.
- Ensure target CSAT results are maintained by all agents.
- Perform quality checks and coach agents on areas of improvement.
- Ensure the team is 100% knowledgeable on the process and that all updates are disseminated in a systematic way.
- Maintain acceptable attendance and attrition performance standards.
- Ensure all day-to-day tasks, reports, etc. are handled in a timely manner and contain all necessary information.
- Refine practices, systems, reports, etc. on the process to increase efficiency. Share ideas in order to improve things overall.
- Identify potential leaders within the team and coach them to take on more responsibility.
Education and Experience:
- 4 6 years of overall experience in the ITES/BPO industry.
- 2+ years of relevant professional work experience.
Exceptional Benefits Including:
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
We hire smart and inTelligent people who are experts in their field, think critically and have the ability to learn from others and go to the next level
Telligent Support has 18+ years of experience in providing business process outsourcing solutions and services to international clients and their global customers. Our mission is to treat our employees and clients with the highest standards as we believe Happy Employees Equals Happy Customers . Please visit us at www.telligent.in for further details
4 to 6 Years
2 - 4 Hires
