Business Analyst Ivr Job in Techno-comp Computer Services

Business Analyst Ivr

Techno-comp Computer Services 4+ weeks ago

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Job Summary

Job Description:

Experience in handling IVR projects
Experience in designing conversation IVR. E.g. Google dialog flow
Experience in designing IVR Chatbot integration flows
Handle multiple systems to deliver business objectives
Excellent data analysis skills
Understand the Business requirements and convert the same to IVR Technical & configuration specifications
Create VISIO diagrams for IVR flows
Create Business requirement document
Support Development team in terms of creating Technical specification requirement
Defining reporting and alerting requirements
Communicate key insights and findings to product team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
Help design, document and maintain system processes
Experience in designing IVR-Chatbot integration flows
Handle multiple systems to deliver business objectives
Proficient in creating and executing database queries