Call Center Executive Job in Technexttechnosoft

Job Responsibilities :

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Desired Candidate Profile :

• Customer Focus.
• Customer Service.
• Data Entry Skills.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Ability to motivate in a team-oriented, collaborative environment.
• Excellent Communication skills