Product Support Specialist Job in Techneurons Consulting Solutions Pvt. Ltd.

Skill Set :

• Good logical reasoning and analytical skills.
• Proficiency in English & Excellent communication skills
• Good understanding of computer systems, mobile devices, and other tech products.
• Customer-oriented and cool-tempered.
• Good interpersonal and customer care skills.
• A natural problem solver who is good at diagnosing/debugging issues.
• Able to work in a team as well as independently based on the requirement.
• Capable of multitasking and coordinating with multiple teams to fulfill client requirements.
• Tech-savvy with working knowledge of Windows & Linux OS platforms, databases, and remote control is a plus.
• Natural affinity towards Development and IT Infra & DevOps is a plus
• Prior customer support or Application support experience is a plus (Understand the end to end flow of a product/service and provide support to the clients who are consuming/facing issues with the product/service).
• Willing to work in Night Shifts.

Roles and Responsibilities :

• Continuously expand knowledge of our product line
• Always deliver exceptional customer service
• Answer all questions and address all concerns that the customer may have
• Help customers determine which product is the right choice for them
• Demonstrate product functionality accurately and completely
• Accurately communicate all technical specifications
• Work cooperatively with the rest of the team
• Seek self-improvement through mentoring and coaching from senior team members
• Provide coaching and mentorship to junior team members
• Always remain in compliance with company guidelines
• Log all customer contacts including contact information for follow up
• Follow up with potential customers
• Monitor and report issues raised by the clients to the concerned teams and make sure it is resolved in a timely manner
• Follow the documentation requirements followed by the team accurately and systematically
• Make sure SLAs are always met

More Information

• Experience 1 - 5 Years