Area Manager Collection Performance Job in Talent Leads Hr Solutions Pvt Ltd
Area Manager Collection Performance
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Roles and Responsibilities:
Managing the collections through team of COs/DMAs.Responsible for the collections performance on various collection parameters such as Arrear resolution, Bucket wise resolutions including the Roll forward rates, Loan loss provisioning, Penal
interest collection for the assigned geographical area.
Travelling to all the locations within the area on monthly basis to review the performance of each field location.
Periodic performance review of the CO s & keeping close control to ensure the achievement of allocated collection targets Monthly review of the agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation &
empanelment of these new agencies.
Ensuring periodic billing & processing of the pay-outs for the agencies / DMAs as per the
approved pay-out grids.
Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)Ensuring smooth execution of the various strategies/drivesplanned by HO/RO for day-to-day collection performance improvement.
Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases.
Periodic requirement of the receipt books /HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for
non-adherence.
Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members Daily productivity MIS should be maintained & shared with the
higher management along with the analysis.
Monthly team meeting at hub location for performance review & setting the targets for the next month.
Managing the customer service escalations for collection related issues.
Providing inputs on the geo limits, negative areas in the geographies handled.
Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs daily.
8 to 10 Years
2 - 4 Hires
