BriefCase
BriefCase

Customer Service Executive (hospitality / Hotel / Bpo), Hyderabad Job in Talent Bee Consulting

Customer Service Executive (hospitality / Hotel / Bpo), Hyderabad

Talent Bee Consulting 4+ weeks ago
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Job Summary

Roles and Responsibilities

  • ORGANISATION

A reputed chain of Spas in Hyderabad
  • ROLE:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by each branch.
  • Monitoring customer feedback from Branches, Zenoti, Pulse and Google reviews.
  • Responding to customer feedbacks on online platforms.
  • Resolving customer complaints quickly and efficiently.
  • Monitoring the online appointments and how well they are handled by branches and document the conversions and revenue.
  • Update customers on new launches and monitor the success.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organisation to plan strategically.
  • Expanding the customer base by up-selling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategising accordingly.

  • CANDIDATE

  • A bachelors degree in Administration or related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

  • LOCATION : Hyderabad (Jubilee Hills)

  • SALARY : Up to 25,000 per month




Perks and Benefits


Experience Required :

3 to 8 Years

Vacancy :

2 - 4 Hires

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