Hiring For Teleperformance Job in Tactic Step Forward
Hiring For Teleperformance
- Mohali, Ajitgarh, Punjab
- 20,000 - 32,000 per month
- Full-time
- Permanent
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide phone support for Global customers.
Be responsible to deliver a high quality, customer-driven, support service resolving
customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that
have been identified as crucially important during each and every customer support
engagement
Ability to assess customer sentiment at all stages during the communication, to take
the lead in escalating an issue on behalf of the customer and to arrange for a
supervisor to mediate in the interaction if deemed necessary by you or if requested by
the customer.
Manages all customer communication with the appropriate level of etiquette,
timeliness and professionalism, whilst working towards achieving agreed
operational targets.
Can interact effectively with the personnel, tools & resources in the Customer/technical
Services team to help resolve customer issues (escalation points, knowledgebase tools,
internal applications etc.)
Completes all training and development activities in timely manner
Understanding of escalation handling procedures.
MAIN JOB REQUIREMENTS
Service hours 24*7 , Rotational Shifts
Qualification Under Graduates or Graduates in any stream
Experience Graduate Fresher or under Graduates with 6 to 12 months of international
BPO technical/Customer support experience.
Skills required
Job Description
2
Communication Listen attentively and resolve customers issue effectively. Should be
sensitive about customers information
Customer Focus Build credibility with the customer by using empathy and should
patiently resolve even irate customers issues. Should be courteous , energetic and engaging
while dealing with customers
Learning Orientation To keep himself/herself updated about the latest happenings
around and asks questions which impacts customers delight
Result Orientation Should know how to prioritize work and use the available resources
effectively, Should be able to take ownership for own results and reach out for support
proactively
Required - Good command over English
0 to 2 Years
I have an ongoing need to fill this role
