BriefCase
BriefCase

Technical Support Executive (tse) Job in Synradar

Technical Support Executive (tse)

Synradar 4+ weeks ago
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Job Summary
  • Job Description This role is for support and development team of our flagship Cyber Security product.
  • Provide First Level of Support to Enterprise Customers
    Understand and Respond to Client Queries/Service Request
    Maintain Support Tickets on the Service Desk
    Report Application Bugs to the Development Team and Follow-up
    Install Solutions on the client premises/Cloud environment
    Follow Product Deployment Process
    Provide Product Demos and Trainings to Clients/Team Members
    Write Scripts to automate installation tasks or other manual tasks
    Participate in Quality initiatives
  • Job Specifications
  • Qualification BE/BSc IT/MCA
  • Experience 1-2 Years

    Note: Relevant Experience in Technical Support will be an added advantage

  • Knowledge Areas Basic Web Development
    MySQL/MS-SQL
    Windows OS
    Linux OS
    Network Fundamentals
  • Required Skills Documentation
    Scripting
    Installation & Troubleshooting
    Problem Solving
    Co-ordination & Communication
  • Added Skills/Knowledge Solution Installation
    Support Tools (JIRA Service Desk)
    Prior Support Experience
    ITIL Certification
  • Travel Requirement Yes
    • Experience Required :

    1 to 2 Year

    Vacancy :

    2 - 4 Hires

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