Customer Service Executive Job in Suvidhya Jobs

Should be from Freight / Logistics company only

Role Requirement:

To Support and coordinate with sales department Shipment confirmation & follow-up with respective stakeholders.

Roles & Responsibilities :

Coordinating with local customers for cargo and maintaining the LCL/FCL shipment sheets with respect to stuffing, Sailing, and delivery of cargo.

Updating correct entries in the system with respect to rates, internal notes, and CFS

Preparing and updating DSR post shipments vessel details to the customer until the shipments reach the final destinations.

Follow up with the clients to get the booking confirmed.

Coordinating with overseas agents upon the requirement

Coordinating with operations, and planning desk for operational matters.

Timely submission of rates

Coordinating with the internal department for SI, invoices, BLS, pricing, etc

Monitoring Releasing of BL

Coordinating with Carriers for container transshipments details

Coordinate with CHA & sending invoice to the customer

Skills & Competencies:

Strong Interpersonal Skills

Negotiations skills & Presentation Skills

Good excel skills