Customer Service Associate Job in Sutherland Global Services

Sutherland is seeking a reliable and detail-oriented person to join us asAssociate Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

• Be a Problem Solver:Will be required to demonstrate an ability to problem solve, complicated issues daily. Provide prompt and efficient service to Customers including appropriate escalation of issues. Resolve queries confidently in a friendly, effective, clear, professional, and knowledgeable manner.
• Know the Business:Business acumen in areas of e-commerce and retail. Remain updated in client and industry led processes, technology applications, utilities, and products. Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Be the Expert:Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Strengthen Relationships:Work and partner with others, within a team-based environment. Contribute to a positive team environment and proactively aids team members with difficult contacts as needed
• Consistently Deliver:Achieve and maintain required metrics and goals. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

Our most successful candidates will have:

• Any Graduation/Under-Graduate
• 0 to 2yrs Experience
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
• Ability to demonstrate a history of Customer Obsession and Insisting on the Highest Standards
• Responsible for answering customer support calls for general queries
• To provide quality customer support via telephone and provide resolution as per policy and process in a friendly and efficient manner
• Maintain high level of expertise, soft-skills, and telephone etiquette skills
• Escalate appropriate issues to team leads
• Ability to demonstrate effective communication, composure, and professional attitude. Excellent oral and written communication skills
• Ability to embrace constant change with flexibility and good grace.
• Ability to demonstrate appropriate sense of urgency for contact response time in the face of variable workflow
• Ability to prioritize, time management skills, with a high degree of flexibility