Digital Customer Support Executive Job in Sulekha.com New Media Private Limited

Job Description & Expectations:

We are looking for an operations executive to help a portion of the enterprises of ProManage achieve

tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the

desired goals of ProManage.

Responsibilities:

Work on base profile enrichment of existing ProManage clients who want to

enhance their presence in Google, Bing and others as we add on.

Email, Phone call and WhatsApp engagement with existing clients to obtain

content and optimize the Google listings & on other platforms.

Onboarding clients by confirming documents and claiming google listings and

maintaining client database.

Google Map navigation and locating listings from street view and updating the

correct latitude/longitude and address of the listings

Closely work with other teams including central design team, central keyword

research team, Customer success team and marketing teams to deliver value.

Key Skills:

Effective Task Execution:

o Demonstrate the ability to precisely follow and execute given instructions to

ensure accurate and efficient task completion.

o Multitask effectively to manage multiple tasks and priorities simultaneously,

maintaining a high level of attention to detail and quality.

Data Management Proficiency:

o Showcase expertise in maintaining and managing data, including updates,

organization, and analysis, using tools like Excel or Google Sheets.

o Ensure data accuracy, consistency, and integrity through meticulous recordkeeping and regular verification processes.

Communication and Collaboration:

o Proficiently navigate and engage in communication using Microsoft Teams

or similar collaboration platforms, ensuring seamless information sharing

and collaboration with team members.

o Contribute to a positive team environment by actively participating in

discussions and staying responsive to inquiries and updates.

Time Management and Task Completion:

o Exhibit the capability to complete tasks within specified timelines

(Turnaround Time - TAT), showing a strong sense of accountability and

commitment to meeting deadlines.

o Efficiently prioritize tasks based on urgency and importance to ensure

timely completion of assignments

Education, Professional and Personal Attributes

Any graduation is preferred.

Good knowledge of English, Hindi and 1 regional language is a MUST to help with

category expertise

Good analytical knowledge including working knowledge of all Microsoft tools and

good in Google.

A resource who can be trained in Digital marketing or with a basic digital marketing

skills

Should possess an innate love of data and ability to see new patterns that impact

business

Positive, initiative driven and passionate about digital marketing

Result oriented, entrepreneurial and self-motivated

Ambitious and flexible

Other aspects

Reporting to Manager/Sr. Manager

Must be based out of Chennai with no travel involved