Application Support Specialist Job in Stantec

Description: Driving complex and major incidents to resolution. Contribute to Incident Postmortem for major incidents ensuring root cause and mitigating measures to avoid recurrence is addressed appropriately. Own the problem management function and work on to reduce the open problems by implementing fixes, collaborating with component teams. Documentation o Create / Update / Maintain known error scenario documents o Contribute towards and maintain Standard Operating Procedures o Contribute towards and maintain KYA - Know Your Application document Provide early life support of new projects. Title: Application Support Specialist Qualifications: Key Accountabilities: Knowledge and hands-on JSON and XML. Data & Configuration changes execution. Batch scheduling changes (During weekends & Bank Holidays, etc.) Identification of service improvements and stability activities Complex issue triage, investigation and coordination to closure including leading triage on major incident calls Collate data for Proactive Service Improvement Initiatives (does not include code changes) including trending of incidents, root cause and other MI to identify improvement actions Own and Drive data for Capacity/Performance Management Driving calls with impacted Clients, Colleagues & Stakeholders and maintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams Reviewing of Implementation Plans & Release Documentation. On call support and ad-hoc overtime as appropriate. Person Specifications: Engineering or IT Graduate Awareness of ITIL and Customer Success/Support processes. Years of experience: minimum of 2yrs in supporting web and window based apps. Strong interpersonal and communication skills Effective team player with strong excellent coordination skills and customer focus Logical and analytical approach to problem solving Flexible approach and ability to adapt under pressure Sound time management and organizational skills