Senior Customer Success Manager - Remote Job in Sprinto

Senior Customer Success Manager

About Sprinto

Sprinto is a leading platform that automates information security compliance. By elevating the bar on information security, we empower businesses to achieve and maintain compliance, cultivate robust operational practices, and confidently scale with unwavering trust. We are a thriving team of 200+ employees supporting 1000+ customers across 75+ countries. Backed by top-tier investors like Accel, Elevation, and Blume Ventures, we have secured $32 Million in funding, including our recent Series B round.

The Role

We are seeking a highly motivated and customer-centric Senior Customer Success Manager to join our growing team. As a Sprinto ambassador, you will be the primary point of contact for our customers, fostering strong relationships and driving their success.

Key Responsibilities

• Customer Advocacy:
  • Serve as the primary point of contact for assigned customer accounts.
  • Proactively engage with customers to understand their business needs and challenges.
  • Conduct regular check-ins, gather feedback, and ensure customer satisfaction.
  • Advocate for customer needs and provide constructive feedback to internal teams.
• Customer Onboarding:
  • Collaborate with the Onboarding team to ensure a smooth and successful customer onboarding experience.
  • Guide customers through the platform's features and functionalities.
  • Address any initial challenges and provide ongoing support.
• Customer Retention & Growth:
  • Proactively identify and mitigate potential churn risks.
  • Drive customer expansion opportunities through upselling and cross-selling initiatives.
  • Achieve and exceed individual and team revenue targets.
• Team Collaboration:
  • Mentor and guide junior team members.
  • Contribute to the development and improvement of customer success processes and best practices.
• Thought Leadership:
  • Encourage customer participation in case studies, testimonials, and G2 reviews.

Qualifications

• 5-8 years of experience in a B2B SaaS customer success role.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Strong understanding of cloud technologies (e.g., S3 buckets, DB encryption, VPC).
• Passion for building strong customer relationships and exceeding customer expectations.
• Proven ability to prioritize effectively, manage multiple projects simultaneously, and meet deadlines.
• Strong analytical and problem-solving skills with a data-driven approach.
• Experience with CRM and customer success platforms.

Benefits

• Remote-first work environment with flexible work hours.
• Comprehensive group medical insurance (covering parents, spouse, and children).
• Group accident insurance.
• Company-sponsored devices.
• Education reimbursement policy.