Remote Support Engineers End User & Cloud Job in Spektra Systems Llc

Designation: Remote Support Engineer End User & Cloud

Spektra Systems is seeking professional for remote support for end user and cloud. If you re a good remote support and end user support engineer, We ll help you become an expert on Microsoft Cloud

Overview

• Provide Technical Support to US Customers for Office 365, User management etc
• Provide End user support for Windows 10, MS Office, One Drive, MacOS, Printers and related technologies.
• Perform and maintain user provisioning and de-provisioning tasks.
• Learn the latest Microsoft Cloud technologies and provide solutions with using latest technologies.
• Learn Ticket management tools, internal/external communication and processes to deliver top quality service.
• Analyze, identify, and remediate issues within client infrastructures.
• Windows Server Management and Monitoring
• Preserve and grow your knowledge of help desk procedures, products, and services by pursuing continuing education both inside and outside of work to maintain professional expertise.
• Provide voice and chat based support for our Customers.

Requirements

• Experience with ticketing and time tracking procedures.
• Excellent written and verbal communication skills (Preffered)
• Relentless client-focus, and ability to consistently deliver high-quality customer service.
• Adherence to workflow best practices: attention to detail, thoroughness, and follow-through.
• Ability to accurately schedule and effectively balance multiple short and long-term project work for timely completion.
• Ability to work autonomously and with other members of the technical and operations teams.

Must be willing to work on full night shift schedule along with optional rotational shifts.