Support Escalation Engineer- Azure Rapid Response Apps Job in Spectrum Consultants India Pvt Ltd
Support Escalation Engineer- Azure Rapid Response Apps
Spectrum Consultants India Pvt Ltd
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Permanent
Job Summary
Job Responsibilities
Your Responsibilities
Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering
Responsible for the customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Responsibilities
Your Responsibilities
Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Customers and/or Internal stakeholders
Responsible for the customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)\
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.
Requirements:
Subject Matter Expert knowledge of one or more of the following domains:
VM/Network/AKS/Identity
System administration on OS (Windows, Linux) and networking
Identity and authentication, SSO/Federation, AD/Azure AD
Azure Core Platform (Compute, Storage, Networking)
Hands-on development/implementation experience on opensource software and microservice frameworks, especially Kubernetes
Project lifecycle management
Enterprise application/system implementation and maintenance experience is a plus
Preferences:
BS in computer science or engineering preferred
Foundation and background in products and technologies
Soft Skills:
Ability to understand the customers best interests in terms of problem impact
Ability and motivation to learn behaviors of unfamiliar components/technologies as needed
Ability to discovery, recognize and assess alternate solutions to a problem
Ability to drive discussions remotely with authority
Ability to work collaboratively
Good communications skills and the ability to present complex technical issues clearly and concisely to a general audience
Passion for technology, problem solving, and customer supportability
Your Responsibilities
Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering
Responsible for the customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Responsibilities
Your Responsibilities
Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Customers and/or Internal stakeholders
Responsible for the customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)\
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.
Requirements:
Subject Matter Expert knowledge of one or more of the following domains:
VM/Network/AKS/Identity
System administration on OS (Windows, Linux) and networking
Identity and authentication, SSO/Federation, AD/Azure AD
Azure Core Platform (Compute, Storage, Networking)
Hands-on development/implementation experience on opensource software and microservice frameworks, especially Kubernetes
Project lifecycle management
Enterprise application/system implementation and maintenance experience is a plus
Preferences:
BS in computer science or engineering preferred
Foundation and background in products and technologies
Soft Skills:
Ability to understand the customers best interests in terms of problem impact
Ability and motivation to learn behaviors of unfamiliar components/technologies as needed
Ability to discovery, recognize and assess alternate solutions to a problem
Ability to drive discussions remotely with authority
Ability to work collaboratively
Good communications skills and the ability to present complex technical issues clearly and concisely to a general audience
Passion for technology, problem solving, and customer supportability
Experience Required :
8 to 14 Years
Vacancy :
2 - 4 Hires
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