Firmware L2 Support Engineer Job in Sourcefuse
Firmware L2 Support Engineer
Sourcefuse
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
Position Summary:
Currently seeking L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.
Duties & Responsibilities:
Preparation of test setups in production environment
Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues
Reproducing field issues and identification of defective component in FW
Manage customer tickets on enterprise system
Categorization of tickets as bugs, defects or feature updates with priority
Co-ordinate with L3 team and other stakeholders for SME support to expedite issue closure
Validate all new features being promoted in production devices as FW change
(Change request, feature enhancements, bug/fixes, etc.)
Single Point of Contact for OTA in production environment for all of the operations
Pilot test results verification in production
Defining scenario s for ensuring compatibility of components in field devices and validating them
Maintain a compatibility matrix of different FWs for a product
Communication with factories/contract manufacturers for tracking new IOT devices
Qualifications and Experience:
Bachelor s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline
5Yrs + of experience in troubleshooting, support and maintenance including 1+ years of experience in the Smart Products & IoT area
Hands on using device flashing tools and handling of hardware safely
Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management
Understanding of embedded interfaces such as UART, SPI, USB
Experience testing WLAN, Bluetooth, Cellular connectivity products
Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA
Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing
Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)
Skills and Abilities Required:
Can-do positive attitude, always looking to accelerate development.
Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.
Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and
utilize new technologies.
Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.
Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers
Currently seeking L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.
Duties & Responsibilities:
Preparation of test setups in production environment
Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues
Reproducing field issues and identification of defective component in FW
Manage customer tickets on enterprise system
Categorization of tickets as bugs, defects or feature updates with priority
Co-ordinate with L3 team and other stakeholders for SME support to expedite issue closure
Validate all new features being promoted in production devices as FW change
(Change request, feature enhancements, bug/fixes, etc.)
Single Point of Contact for OTA in production environment for all of the operations
Pilot test results verification in production
Defining scenario s for ensuring compatibility of components in field devices and validating them
Maintain a compatibility matrix of different FWs for a product
Communication with factories/contract manufacturers for tracking new IOT devices
Qualifications and Experience:
Bachelor s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline
5Yrs + of experience in troubleshooting, support and maintenance including 1+ years of experience in the Smart Products & IoT area
Hands on using device flashing tools and handling of hardware safely
Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers and memory management
Understanding of embedded interfaces such as UART, SPI, USB
Experience testing WLAN, Bluetooth, Cellular connectivity products
Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS
Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA
Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing
Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM)
Skills and Abilities Required:
Can-do positive attitude, always looking to accelerate development.
Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.
Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and
utilize new technologies.
Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.
Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers
Experience Required :
3 to 5 Years
Vacancy :
2 - 4 Hires
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