Am - Delhi (house Shifting) Job in Smartshift Logistics Solutions Pvt. Ltd.
Am - Delhi (house Shifting)
- New Delhi, NCT
- Not Disclosed
- Full-time
Porter is looking out for AM - Delhi for House Shifting Project.
Competencies:
Good Communication & Interpersonal Skills
Vendor Onboarding & Vendor Management
ownership & Decision Making
Process oriented
Aptitude & Analytical skills
Roles & Responsibility:
The role of the city team is primarily vendor management for smooth city operations.
Pricing: Understand the market dynamics and give input for pricing for different shifting types
Vendor onboarding: Search and speak to Packers and Movers vendors. Explain about our platform, understand their capabilities and onboard those who fulfill our criteria.
Vendor training: Once the vendor is onboarded, train the vendors team about Porter standards. Training would also be required for old vendors from time to time.
SLA management: Ensure a good experience for customers and minimum complaints from them. The customers are primarily looking for on-time shifting with no damages and the packing team not asking for tips. This can be done through training, penalty, suspension and on-field audits. Non-performing vendors need to be terminated.
Vendor allocation (in the initial period): Allocate vendors to customer orders in the initial period. This would be done by the central support team at a later stage.
Escalation handling: Handle any escalations related to orders and resolve them.
Reports: Prepare daily/weekly/monthly reports about the city s performance and share
Vendor payout: Prepare vendor payout and share
Offline-branding partnerships: partner with marketing agencies to increase awareness about Porter House Shifting
Suggest ways to improve the service/business
Mandatory Skills:
Ownership:Setting up a new business requires taking very high ownership and hard work
Comfortable with change: Open to trying new things
Communication:Comfortable in communicating with vendors in a patient and respectful manner
Process Oriented: For the business to scale, we need to follow the processes
Aptitude: Comfortable with understanding the vendor economics and doing basic calculations required
Fresher
2 - 4 Hires
