Senior Team Member Salesforce + Apptus Clm Tool With Telecom Company Job in Skillventory

Roles and Responsibilities

• Automating workflows for different processes and liaising with the tech teamsfor changes and enhancements as required.
• Tracking the status and changes required to existing workflows, managing the outstanding tickets with the vendor tech team for unresolved issues.
• Providing accurate and timely resolution of operational and technical issues relating to different tools (CLM, SalesForce, MS flow and other tools) used by the Legal team.
• Taking initiative to continuously improve the knowledge management content, processes and usage so that content is easily accessible and readily available.
• Create new processes and testing new tools; conducting UAT, rollouts and training support to business teams.
• Ensuring the data sources on entities information, etc and active directory level information is updated at regular intervals.
• Managing permission levels in the tool and ensuring that both staging and production versions are updated, and backups are maintained.
• Ensuring e-signatures tags and data tokens are accurately updated in documents.
• Strong problem-solving and troubleshooting skills.
• Expected to work independently on tasks without the need for continuous input.
• Ability to effectively prioritise and manage multiple workstreams in a fast-paced