Technical Support Non Voice Job in Sitel Group
Technical Support Non Voice
Sitel Group
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Summary
Job Details:
1. Age: 18 years to 35 years
2. Minimum Qualification Intermediate (or +2 equivalent).
3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
4. Experience Any Under Grad or Graduate Freshers.
5. Communication skills: Exceptional Spoken skills in English
6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)
Primary Job Responsibilities
International Non Voice (Technical Support)
- Responsibility: Provide Technical Support to International Customers
- Shift Timings: Should be flexible to work in US Rotational Shifts.
- Desired Skills: Need Excellent Communication skills and written skills in English.
- Must Have strong Technical Knowledge(Hardware, Software and networking Concepts)
- Working Days: 5 days working
- Weekly Offs: 2 Week Offs(Rotational and Split)
- Transport: Home Pickup and Home Drop.
- Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Typing Test Operations Round.
- All Interviews will happen over telephonic or Skype.
Job Summary
- Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
Education
High school diploma or equivalent in a related fieldBachelors in a combination of education and work experienceExperience Target
- Call Center experience a plus
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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