Collections Associate - Finance Job in Signant Health

As part of our team, your main responsibilities will include: Develop, implement, and maintain desktop procedures for ongoing credit and collection activities. Reconcile and report on customer online portals payment status of billed invoices uploaded. Inform the Billing Team of any disputed invoices and follow through to completion which may require research. Monitor customer accounts and manage collection procedures that reduce the amount of delinquency through proactive measures, reporting and automation. Proactively pursue the collection efforts with daily outbound emails. Compile and provide account statements to customers on a weekly basis. Maintain status notes that track collection efforts in electronic databases to be utilized by Accounts Receivable Management to report on the accuracy of and timeliness of customer outstanding receivables. Respond to customer inquiries and internal requests in a timely manner, inform Accounts Receivable Management, Project Managers and Sales Team of customer discrepancies or escalations while working collaboratively to solve through to resolution. Effective and interactive communications required with transparent supporting records. Maintain updated customer contact information and communicate changes to the customer data such as purchase orders, addresses and points of contact to the Billing Team. Request missing remittance from customers according to contact information and follow-up through to resolution with clear and effective communication while providing excellent customer service. Maintain key reports summarizing cash inflows utilizing spreadsheet/excel used by Accounting Management system account receivable subledgers and act on discrepancies. You ll need to bring: An associate or bachelor s degree in business or accounting, preferred. 4 years of collections experience on high volume, large multi-national business accounts. High attention to detail and data trends with excellent data entry skillset to prevent recording errors and ability to independently research data trends when cross-checking or reconciling data. Proficiency in Microsoft Office and Outlook with intermediate computer skills in Excel, formatting, sorting & filter to organizing data for reporting; with an ability to create pivot tables and use VLookup. Excellent communication skills (written and oral), fluent in English, ability to present information, respond to inquiries and interact well with external customers in various countries at various levels and global location. Demonstrated organizational and time management skillset. Including the maintain organized electronic paperless records and shared drives and multiple file folders. Demonstrated effective judgement with analytical/problem solving skills to deal effectively and professionally with obstacles that arise with external and internal stakeholders which includes ability to read and understand contract language and engage in collaborative problem-solving efforts on generating effective solutions consistent with organization's financial policies and procedures. Confident and professionally poised with proven ability to work in a fast-paced global team global, meet strict deadlines, manage high volume of transactions, and adapt to a change with a seamless effect on the business. We d be thrilled to hear that you also have: Experience within a global team structure and working in multiple time zones. Familiarity with general accounting principles within the accounts receivable order to cash cycle. Experience using NetSuite ERP accounting system. Industry experience in pharmaceutical/life sciences and/or project-management-based technology Experience in ERP system migrations and implementation and automation projects