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BriefCase

Front Office Executive Job in Shoba Hotels

Front Office Executive

Shoba Hotels 4+ weeks ago
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Job Summary Description

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.

Responsibilities
  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone.
  • Transmits and receives telephone messages and sets up guests wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, laundry, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests luggage in hotel luggage room.
  • Checks out guests and inquires about their stay.
  • Actively builds awareness of the Brand to guests.
  • Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
  • Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
  • Confers and cooperates with other departments as needed to ensure coordination of activities.
  • Works toward a 90% walk-in conversion rate goal.
  • Ensures Inn compliance of all company policies and procedures.
  • Adheres to all safety procedures and informs management of any unsafe conditions.
  • Attends meetings and training as requested.

Other duties may be assigned based on company needs.

Qualifications

Technical or Administrative Knowledge:

  • Must be able to add, subtract, multiply and divide.
  • General knowledge of computers.

Special Skills and/or Abilities:

  • Excellent interpersonal communication and customer service skills.
  • Maintains professional appearance and demeanor at all times.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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