Urgent Opening For Service And Repairs Manager Job in Shella Consultants
Urgent Opening For Service And Repairs Manager
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Roles and Responsibilities
- Ensure quality of repair as per agreed turnaround time (TAT) of all Hearing Aids received for
service.
- Coaching & guiding the team members on repairs to ensure low re-repair rates
- Implement best practices from the same or relevant industry & deliver better results in the
organization
- Update self & systems on latest software upgrades released from Global HQ.
- Timely calibration of all DSA systems installed at site. (Daily/Weekly/Monthly & Yearly)
- Appropriately handle exception requests from customers for reduction on repair charges
- Develop and implement ideas to lower cost of repairs
- Ensure equitable work allocation between team
- Ensure effective coordination with other departments to ensure prompt customer service
timelines
Desired Candidate Profile
Qualification B.E. (Electronics)
Minimum 4 to 5 years of experience in leading teams of 5 or more service technicians.
Prefer experience in service/repair industries like Hearing Aid, Mobile or Consumer
electronics, etc. will have to actively interact with clients and internal team
Experience in building up and improving service management system and process
Excellent technical knowledge of electronics.
Thinking ability to resolve critical issues.
High energy, process, result-oriented and self-motivated
Able to effectively engage with other departments
electronics, etc. will have to actively interact with clients and internal team
4 to 5 Years
2 - 4 Hires
