International Voice Process Job in Sharaa Info Developers Pvt Ltd

International Voice Process

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Job Summary

A job description for a position in an international voice process typically outlines the responsibilities, qualifications, and key skills required for candidates who will be handling voice-based interactions on a global scale. Below is an example of a job description for a role in an international voice process:


Job Title: International Voice Process Associate

Job Overview:

We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.


Roles & Responsibilities of International voice Process Associate | Roles and Responsibilities of Voice Process:

Customer Support:


Handle inbound and outbound calls from customers across different countries.

Address customer inquiries, concerns, and provide accurate information.

Language Proficiency:


Demonstrate proficiency in multiple languages to cater to our diverse international customer base.

Effectively communicate with customers in their preferred language.

Issue Resolution:


Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.

Escalate complex issues to the appropriate teams for further assistance.

Cultural Sensitivity:


Exhibit cultural awareness and sensitivity when interacting with customers from various regions.

Adapt communication style to align with cultural expectations.

Documentation:


Maintain accurate and detailed records of customer interactions in the CRM system.

Document relevant information to facilitate efficient issue resolution and future reference.

Product Knowledge:


Acquire and maintain comprehensive knowledge of our products and services.

Effectively communicate product features and benefits to customers.

Time Management:


Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries.

Work in shifts to accommodate different time zones.

Collaboration:


Collaborate with cross-functional teams to address customer issues that may require input from different departments.

Provide feedback to improve overall customer satisfaction.

Minimum qualification requirement
  • Preferred - In International Voice Process skill with 1+ years experience
  • Required - High school or equivalent or higher education

    Required - Located in Chennai

    Required - Good command over English

    Experience Required :

    0 to 1 Years

    Vacancy :

    5 - 10 Hires

    Skills Required :

    Excellent Communication Skill, INTERNATIONAL COMMUNICATION, International Sales, International Voice Process

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