BriefCase
BriefCase

It Consultant Job in Sequoia

It Consultant

Sequoia 4+ weeks ago
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Job Summary The Opportunity:
Sequoia s Information Technology (IT) department is seeking an IT Consultant who will be responsible for the timely delivery of quality technical support to Sequoia team members. As an IT Consultant, you will help manage the ticket queue, perform IT operations, and systems administration for our growing company. You will have the opportunity to impact, learn, and develop through challenging projects and deployment of various technologies while also ensuring excellent service to our Sequoia team members.

What You Get to Do:

    • Manage the IT case support queue and provide Tier 1 - 2 support to both onsite and remote users, as well as some systems administration for backend infrastructure, network, and cloud applications.
    • Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.
    • Software duties include installing, upgrading, and maintaining a suite of software for Windows OS and MacOS systems.
    • Perform Active Directory and Office 365 administration such as account creation, account removal, maintenance, and policies.
    • Responsible for tracking hardware inventory and software licensing.
    • New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
    • Provide SaaS telephony and mobile device configuration and troubleshooting.
    • Assist with systems administration and projects such network/data security, backups, patching, virtualization, networking, endpoint protection, etc.
    • Maintain and update documentation, i.e. procedures, diagrams, inventory, and knowledge articles.
    • Support and manage all Audio-Visual equipment for conference rooms, onsite and offsite events, and remote user issues.
    • Lots of opportunities for challenging projects and deployment of new tech.
    • May require occasional work on weekends and/or holidays.

What You Bring:

    • Bachelor s degree required, preferably in a technology field.
    • 3+ years of experience in an IT support role.
    • Experience with imaging and endpoint management systems.
    • Experience with Active Directory, Microsoft Office 365 account management.
    • Experience with Windows 10, MacOS, Office 365, Okta, Zoom, and more.
    • Experience with networking technologies such as TCP/IP, DNS, DHCP, VPN and Wi-Fi/WAP.
    • Knowledgeable in IT security domains including user directories, single sign-on (Okta) and encryption.
    • Strong customer service and communication skills.
    • Ability to handle multiple tasks in a fast-paced environment.
    • Most importantly, live our Sequoia values day in and day out.
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Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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