E Commerce Platform Manager Job in Searchends

Role & responsibilities Manages all CRM configuration, maintains existing features/ products, partners with stakeholders in support of Sales and IT initiatives. This includes priority programs in place for e-Commerce, Business Segmentation, and the integration of acquisitions. Manages projects to roll out new functionality, products, or expansion to new geographies. Ensures PCI compliance is maintained. Leads all operational aspects of the CRM system- user account maintenance, workflow, reports and dashboards, and other routine tasks. Investigates reported defects and implements solutions to ensure the integrity of the system. Establishes data governance processes and metrics to improve data hygiene. Manages and executes data cleansing projects to ensure CRM provides accurate and actionable data. Sets up security parameters and participates in audits as required. Creates reports and dashboards that drive actionable insights. Identifies opportunities to improve CRM processes and data structures. Assesses various options for optimizing and customizing the system to help the system grow and evolve.