Senior Service Reliability Engineer - Sre Infrastructure Expert Job in Sap

Requisition ID: 252549
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

SUMMARY

Global Cloud Services(GCS) is responsible for SAPs infrastructure backend & technical foundation, including state-of-the-art data centers and associated technical platforms. This serves as the foundation for all of SAPs Cloud Solutions, including SAPs internal development, training, and demo landscapes.

TheGCS Service Reliability Engineering (SRE)team's main goal is to reduce MTTD and MTTR of major incidents by developing tools and leading the technical troubleshooting of complex incidents. To improve the preventive identification, the team is developing the Monitor of Monitors tool, integrating alerts for ServiceNow, managing the SAP PagerDuty instance and supporting technical RCA follow-ups to move technical service quality forward. The SRE team runs globally in a follow the sun model.

We are looking for twoSenior Service Reliability Engineers (SRE De-Escalation Infrastructure Experts)focusing on both soft and physical layers of our global operations.

THE ROLE

Do you love to solve infrastructure related problems and troubleshoot using tools you build? Are you a network/compute expert? Do you know how to correlate alerts and automate processes to avoid incidents? Have you developed integrations for monitoring tools? Are you an SRE / DevOps with strong infrastructure skills? Would you like to work in an agile environment?

In this role you will have visibility into all tiers of the service, from infrastructure to application lifecycle and code. You will be a core driver in identifying technical gaps, while defining and driving preventive measures.

Everything you work on is geared to the big picture of SAPs Cloud Solutions availability. You are semi-autonomous of the other Engineering, Infrastructure and Delivery teams. This means providing an independent perspective on technical operations across GCS with a focus on availability, performance, and risk through our team driven solutions.

What makes this position unique is the need for a strong technical background, combined with leadership abilities and history of problem solving. This results in a primary emphasis to reduce incident resolution time on service/business impacting events. Your mission will be to proactively own high severity technical escalations, lead the technical engagement across teams and help restore services as quickly as possible.

ROLE REQUIREMENTS

Bachelors or Masters Degree in Computer Science or a related technical field or equivalent applied experience
12+ years professional experience out of which 6+ years experience with networking, compute, storage and other infrastructure platforms, technical analysis (code or infrastructure) and/or software design
Excellent communication and interpersonal skills
Calm and composed in critical situations to interact with stakeholders and make timely decisions
Rotational weekend and/or holiday coverage with allowance and time compensation in accordance with local policies
Knowledgeable in (with one area of expertise) programmatic language development, networking, SaaS, PaaS, Software Cloud architecture, large-scale distributed systems
Solid Understanding of Enterprise / Service Provider Data Center Architecture (high density servers, backbone routers/switches, load balancers, SAN/NAS), IT security principles and disaster recovery
Strong familiarity Enterprise class Fault Monitoring and Performance Management tools
Kubernetes, Python, Elastic, Logstash, Kibana experience a plus
Industry Technical Certifications (CCNA, CCNP, OCA, RHCE, etc.) and ITIL related courseware a plus

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

Successful candidates might be required to undergo a background verification with an external vendor.

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