BriefCase
BriefCase

It Support Engineer (hana/abap/non-abap) Nestl Cdm Job in Sap

It Support Engineer (hana/abap/non-abap) Nestl Cdm

Sap 4+ weeks ago
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Job Summary
  • Work (7x8h) may include weekends or public holidays as required by the project
  • Ensure high availability of customer service by supporting service restoration in critical situation
  • Deep dive on issues including creation or support of the creation of RCAs
  • Analyse current landscape setups and come up with proposals for improvement
  • Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
  • Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
  • Support delivery teams to perform and drive root cause analysis to completion
  • Mentor and Guide junior members of the team

ROLE REQUIREMENT:

  • Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
  • Excellent knowledge in Performance analysis and/or operation of Java applications
  • Understanding of HECs operations infrastructure, processes and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.
  • Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
  • Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.

Qualification :
Bachelors/Masters in Computer Science
Experience Required :

Minimum 8 Years

Vacancy :

2 - 4 Hires

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