Principal, Client Success Job in Saama Technologies, Inc.

Key relationships: Client Executives (C-Suite, SVP/VP, Directors) Industry Thought Leaders in the area of expertise Sales/Pre-Sales Executives Product/Customer Implementation Teams Operations support teams at Onsite and Offshore What We Value Integrity: doing the right thing Solutions: solving core, complex business challenges Collaboration: working as one team Innovation: changing the game Transparency: communicating openly Enjoy & Celebrate: having fun Competencies: Results-oriented and a self-starter who enjoys a challenge and needs minimal support and direction. Growth Mindset through innovative ideas in Farming existing Accounts & Hunting newer Accounts Works well in structured environment handling multiple threads Takes initiative; challenges status quo Learns quickly; takes smart risks & experiments. Consulting skills; identifies key requirements in dynamic environments. Positive Attitude, Communication & Influence skills. Able to communicate effectively and credibly with clients, and other team members. Effective in both written and spoken communication. Stays the course despite challenges & setbacks Able to build relationships with senior leadership at customers Knowledge, Skills & Abilities Possess In-depth knowledge & working experience on development and management of Investment and Asset Management related technology Experience with one or more products like BlackRock Aladdin, Clearwater, IHS Markit, Calypso, Eagle STAR-PACE, Broadridge product suite (BPS, Gloss, Impact), 3rd party Trading Platform implementation Product Management experience in Investment Management domain or related domains will be a plus. Experience in connecting the dots between industry challenge and our products / services Primary Responsibility is to ensure that the customer gets the desired value out of the relationship as promised by Saama s Executive Sponsors and Sales teams What You ll Do Create 30-60-90-day Account Management Plans that cover a range of topics from current state of the engagement to upcoming Business Development opportunities Conduct Business Reviews in partnership with Executive Sponsor on a quarterly basis Showcase Saama s point of view as a thought leader in the Data & Analytics space Be the Point person for the customer in case of any questions/concerns that might arise with respect to the overall relationship with Saama Work on being a trusted advisor to the customers Owns a Revenue Target for the year and works with various internal teams (Sales/Product/Engineering/Implementation) to ensure that the targets are met Actively work with Lead Generation teams in driving Campaigns, participate in events to convert leads into opportunities and Prospects into Customers. Proactively managing any escalations or issues related to project execution Expected to be familiar with the product & services cross all of the products at all of the assigned customers Expected to be customer s first point of escalation and should be able to address those issues in the best interest of the customer Perform Account Management activities and collaborate with internal & external PMO team to ensure alignment