Product Manager Job in S&p Global
Job Summary
The Team: The Issuer Solutions Digital team at S&P Global is built on a foundation of mutual respect, empowerment, and adaptability. We believe in the power of collaboration, where each team member s accountability and responsibility are celebrated. We prioritize the success of individuals because we know that their growth will translate into the success of the entire program. Our team supports over 2,000 global corporates, helping them manage their engagement with the investment community. Our culture values inclusivity and empowerment, creating an environment where every team member feels seen and heard. We celebrate individuality and creativity, knowing that unique perspectives drive innovative solutions for our clients and our business. What s in it for you: Global Collaboration: Join a diverse team that spans across international borders, offering a chance to collaborate with colleagues from around the world. Growth Opportunities: With over 34,000 colleagues globally, there are incredible growth opportunities within S&P Global and beyond our team. Supportive Culture: Work in an environment where inclusivity, empowerment, and mutual respect drive success. Impact: Your work will directly contribute to the success of our products and clients, enhancing user experience and operational efficiency. The Impact: As a key member of the Product Management team, you will play an essential role in driving operational efficiency and improving customer retention. By overseeing the stability and performance of digital platforms, you will ensure the seamless experience of over 2,000 global clients. You will work closely with Product Leadership to understand business objectives and identify key product priorities. Your work will directly support internal teams such as Client Services and Customer Success, ensuring that both internal and external stakeholders receive exceptional support. Responsibilities: Support and Sunsetting: Oversee the support and sunset of legacy workflow solutions, ensuring a smooth transition for clients to new platforms. Platform Stability: Ensure the ongoing stability and performance of digital platforms, addressing any issues that arise and improving systems for enhanced user experience. Client Migration: Manage the migration of clients from legacy applications to new platforms, ensuring a smooth and efficient transition. Process Improvement: Advise Product Leadership on organizational processes, identify operational gaps, and drive forward improvements for platform stability and support. Cross-functional Coordination: Work with Product Operations, Service Management, and Technology Managers to understand their needs and ensure platform stability. New Business Generation: Utilize your knowledge of our digital offerings to manage technical queries from prospective clients and contribute to new business development. Liaison Role: Serve as a liaison between Product, Service Management, and Customer Success, ensuring effective communication and collaboration. Documentation: Maintain comprehensive and up-to-date documentation to ensure clear communication and alignment across teams. Backlog Management: Prioritize and manage the product backlog, ensuring that tasks align with business goals and customer needs. What We Look For: Technical Savvy: Experience in product management, IT service management, or related fields is a plus. Familiarity with the Software Development Lifecycle: A solid understanding of the development lifecycle and best practices. Database Knowledge: Basic familiarity with SQL or other querying languages; experience with Splunk, Datalog, or similar monitoring tools is a plus. Effective Communication: Ability to communicate technical concepts to both technical and non-technical teams in a clear and concise manner. Risk Management: Ability to identify, highlight, and manage risks effectively within the project chain. Problem-Solving Mindset: Natural curiosity and strong analytical ability to understand challenges and develop effective solutions. Experience with Sunsetting: Experience with sunsetting applications and migrating clients to new platforms is highly desirable. About S&P Global Market Intelligence: At S&P Global Market Intelligence, we deliver unrivaled insights and leading data and technology solutions. Our team partners with customers to expand their perspective, operate with confidence, and make decisions with conviction. As a division of S&P Global, we are committed to providing deep, accurate, and insightful information that enables our clients to succeed in an ever-changing world. Why Join Us? Global Team: Work with a team of experts spread across different regions, enabling cross-border collaboration. Growth & Development: Access to a wide array of professional development opportunities within S&P Global. Inclusive Culture: Work in a culture that promotes inclusivity, empowerment, and mutual respect. Meaningful Impact: Your role directly impacts over 2,000 global clients, helping them manage their investor relations and engagement efforts.
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