Database Administration & Support Analyst Job in Rxlogix Corporation

General Purpose:
Our operations are growing, and we are looking for professionals who shall provide critical and no-critical support to our customer on the products hosted in Cloud or On-prem environment. The ideal candidate shall exhibit high quality technical, customer orientation, communication, escalation management and inter-personal skills. A successful candidate will help shape our customer support experience.

Essential Duties & Responsibilities:
• To work and collaborate with peer teams for issue resolution bug fixes, system restoration, change management etc.
• Provide installation and configuration support
• Solve issues and keep track of customer SLA
• Troubleshooting complex issues in product/platform
• Escalate issue within stipulated time
• Should be flexible to work in different time zones while dealing with complex issues
• Should advise customer for right kind of approach while addressing issues or applying changes
• Should mentor the team about technical and process related aspects
• Maintain compliance of deployed solutions/applications

Minimum Requirements:
• Overall industry experience of 4+ years
• Should have Knowledge of databases - writing & running DB scripts written in PL SQL
• Should possess good knowledge of middleware technologies and hands on experience on major technologies (Weblogic , Tomcat, WebSphere, JBoss etc.)
• Understanding of IT solutions/products in pharmaceutical industry especially about pharmacovigilance
• Collaborates effectively with peer engineers, product engineering and cross functional teams to get the necessary assistance on deployments and in delivering timely solutions to customers
• Should be able to independently solve customer issues
• Ability to document/create IQs and being extremely thorough about it
• Good verbal and written communication skills
• Ability to execute IQs and again being thorough about it. Follow the Good Test Execution practices consistently
• Ability to perform DB monitoring tasks. Performance Tuning skills are not expected.
• Understanding of ETLs and how they work
• Well versed with DB export, import, creation of Oracle DB instances, and other DB administration tasks
• Should understand Change management and ISM framework such as ITIL

Additional Qualifications:
• Organized and methodical
• Understanding and experience of working with cloud-based deployments
• Understanding and experience of RDBMS such as Oracle, SQL, Azure SQL, AWS RDS
• Understanding of DevOps and automation methodology
• Experience in maintaining GxP regulated environments
• Good understanding of CFR 21 Part 11
• Should be flexible to work in 24*7 support environment