Systems Engineer / Senior Systems Engineer (noc) Job in Rm Education Solutions India Pvt Ltd

Key Responsibilities

• Monitor and Manage Connectivity Infrastructure components 24*7
• Responsible for managing day to day support activities in the form of incident and service requests
• L2/L3 support for incidents/tickets raised & liaise with multiple SME teams and Customer management teams as required
• System administration of Linux systems and variants
• Plan, schedule, and implement Infrastructure maintenance activities which include software upgrades, hardware replacement and infrastructure changes
• Manage escalations from other customer facing teams & isolate the issues with proper Troubleshooting steps
• Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident
• Work with Service Providers, Hardware vendors to determine causes of device failure/issues
• Communicate effectively with internal and external audiences with varying levels of technical expertise
• Work on improvement/maintenance projects.

Minimum Qualification and Experience

• At least3 - 5 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems needed.

Mandatory Skills

• Hands on exp in Linux Operating Systems - Potentially to RHCE level.
• Expertise in troubleshooting Linux based systems - Installation, Remote administration, break-fix support etc.
• In depth administrative experience in Linux OS variants, Proxy servers, web servers (Apache).
• Proficiency in at least one major configuration management tool, e.g. Ansible, Chef or Puppet
• In depth knowledge in patching Linux systems & packages.
• Experience in Scripting will be an added advantage e.g. Python or Perl or Shell scripting
• Should have Virtualization & storage systems knowledge

Desired Skills

• Knowledge of Redhat Satellite server will be advantageous.
• Familiar with Icinga, Grafana, Postfix.
• Hands on experience in maintaining and supporting network environment Cisco/Juniper/Huawei devices
• Knowledge/experience in Firewall devices Cisco, Fortigate, preferred
• CCNA certification will be an advantage

Competency Requirement

• Excellent communication and inter-personal skills.
• Exposure to quality systems (ISO / CMMI).
• Understanding on ITIL process or similar methodologies
• Should be a quick learner with an eye for detail.
• Drive for results within deadlines.
• Demonstrate a high degree of self-motivation and tenacity to get the job done.