Trainee/associate - Telecom Noc Engineer Job in Rigel Networks Pvt Ltd

• SMS/Call Routing: Over Soft-switches and ASMSC infrastructure - create/manage vendors from whom traffic is bought; customers to whom traffic is sold; monitor and optimize voice and sms traffic.
  
  
• Rate Management: Manage rates on switches by updating, uploading, inserting price of voice and sms
  
  
• Traffic Monitoring: Help monitor voice and SMS traffic flows, identifying potential issues and escalating to appropriate teams.
  
  
• Incident Management: Manage disputes/incidents related to calls/sms traffic and rates.
  
  
• Data Reporting: Assist in generating basic traffic reports and summaries for internal and carrier partner communication.
  
  
• Learning and Development: Actively learn about VoIP and SMS technologies, protocols, and industry practices to enhance your skillset.
  
  
• Collaboration: Work closely with cross-functional teams to support the smooth functioning of carrier relationships.
  
  
  

Requirements

• Education: Diploma or Bachelor's degree in a relevant field (Computer, Electronics, Telecommunications, Business, Information Technology or similar) is preferred.
  
  
• Communication Skills: Clear written and verbal persuasive communication skills for effective interaction with internal teams and carrier partners.
  
  
• Troubleshooting and Analytical Skills: An interest in analyzing and troubleshooting traffic data and patterns to handle incidents/disputes.
  
  
• Problem-Solving Attitude: Willingness to learn and support the resolution of issues as they arise.
  
  
• Adaptability: Openness to learning and adapting to the dynamic telecommunications industry.
  
  
• Team Player: Strong willingness to learn, adapt, and collaborate within a team-oriented environment.
  
  
• Detail-Oriented: Pay attention to details to ensure accurate documentation and compliance.
  
  
• Time Management: Ability to manage tasks and prioritize responsibilities effectively.
  
  

Benefits