Client Account Advisors (customer Service) For Us Based Product Job in Rewise Analytics & Technologies Pvt. Ltd

We are seeking Client Account Advisors / Customer Service Representatives to work within a team dedicated to the success of our clients and is committed to impressing them at every interaction. Their superior service builds loyalty and lasting relationships through their passion and knowledge of company processes and procedures.

MANDATORY EXPERIENCE:

• 4+ years experience
• Salesforce (1-3 years)
• Willingness to work in shift
• Excellent communication skills
• At least 1 year in experience in any International process

KEY RESPONSIBILITIES:

Managing a queue of administrative work for clients who ship orders to major retailers and direct-to-consumer, including:

• Responding to large amounts of inbound and outbound emails in a timely manner

• Identifying clients needs, clarifying information, researching every issue, and providing solutions and/or alternatives
• Meeting personal/team qualitative and quantitative targets
• Setting priorities and making competent business decisions
• Proactively pursuing other work as tasks are completed
• Communicating with clients and all other departments via Salesforce
• Ensuring timely and effective communications with clients regarding their shipments
• Escalating unresolved issues to the US-based Client Account Advisor team
• Reporting client returns, returns to vendors, etc.
• Filing carrier claims on behalf of clients
• Other administrative functions as assigned

QUALIFICATIONS: Any graduate

REQUIRED SKILLS & COMPETECIES:

• Proficient in the use of software systems, Salesforce experience required
• Working knowledge of Microsoft Office
• Strong problem solving and analytical skills
• Strong verbal and written communication skills along with active listening
• Strong attention to detail and time management
• Experience communicating and coordinating with internal departments
• Works well in a dynamic, fast-paced environment
• Team-oriented mindset and strong work ethic
• Ability to bounce back after a difficult client interaction and to remain emotionally neutral
• Acts with integrity and transparency by building business relationships based on trust and respect
• A great attitude is an absolute must!