BriefCase
BriefCase

Assistant Manager - Quality And Training Job in Regalix Inc

Assistant Manager - Quality And Training

Regalix Inc 4+ weeks ago
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Job Summary
  • Drive continuous improvement program across processes
  • Analysis of utilization, efficiency and available data for the process
  • Undertake detailed process improvement studies and up skills the team members.
  • Mentor Green Belt/Yellow Belt projects
  • Provide Training and quality support, development of metrics and dashboards in line with customer requirements.
  • Ability to lead a team, coordinate with other locations and drive standardized practices.
  • Should meet and exceed client metrics: External & internal quality metrics should be consistently green.
  • Strengthen quality management processes/framework to improve quality delivery
  • Accurately capture SLA/SLO Metrics, the reporting needs of each of the clients,s and set up/customize processes to seamlessly meet the client's expectations.
  • Ability to get out-of-the-box ideas and Process Improvement Initiatives in the process.
  • Should drive Process Control & Compliance in addition to managing Audit requirements.
  • Evaluate the effectiveness of TQ interventions.
  • Strengthen Quality management processes/framework to improve quality delivery.
  • Accurately capture SLA/SLO metrics, the reporting & analysis needs of each of the clients,s and set up / customize processes to seamlessly meet the client's expectations.
  • Ability to get out-of-the-box ideas and Process improvement initiatives in the process.
  • Drive Process Control & Compliance in addition to managing Audit requirements
  • Provide quality floor support, feedback, refresher, and corrective interventions.
  • Facilitate Quality and Compliance team to perform various audits and follow-ups based on observations highlighted.
  • Excellent Transactional Quality Domain Knowledge.
  • Strong Process Knowledge and Compliance to Multiple Audit Postures.
  • Design overall framework of learning development for associates across all locations in India.
  • Translate business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options

    Strategic Inputs / Skills Required:
Experience Required :

10 to 12 Years

Vacancy :

2 - 4 Hires

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