Account Executive - Voice Process Job in Regalix Inc

Role: Account Executive Project

Job Description Account Executives who are inquisitive to reach out to the content creators and talent agencies and enable them to create their account, troubleshooting, draft contracts between the Regalix and the content creator, and also audit the content based on multiple parameters i.e., created by the content creator.

Roles & Responsibilities

• Reaching out to the content creators/agencies as per the given database
• Providing Troubleshooting and support to content creators for account creation and verification
• Creating/drafting agreements, followup with the content creators to ensure that the engagement with them is valid and within the terms of the contract
• Monitoring the performance of the content creators against their deliverables/targets which are defined by the client
• Audit of the short video content as per the program guidelines
• Meet QA/QC requirements and other key performance metrics
• Follow Up with the content creators for any special projects or live sessions
• Shift and schedule adherence Set high standards of performance for self; assuming responsibility and accountability for successfully completing the assignments/tasks
• Display expertise thorough understanding of products and processes
• Keep the businesses owners and other key stakeholders informed and updated through the process
• Escalate problems/issues to the Supervisor/SME when warranted
• Strict adherence to company policies and processes
• Effective use of tools

Competencies

• Customer Service Acumen - Understanding of how to best approach the content creators and following up with them in order to complete the tasks/deliverable
• Customer Success - Doing the right thing for customers
• Consulting - Analyze, interpret and advise in order to help client/customer to make the best possible choices and provide solutions to meet their strategic goals
• Delivering Results - Maintaining a high level of commitment to personally getting things done
• Quality Focus - Promoting and maintaining high standards of quality at work
• Customer Service - Recognizing and understanding customers needs and delivering in a manner that exceeds customers' expectations
• Functional Acumen - Having the skills, knowledge, and abilities necessary to be effective in the specific functional content of a job
• Policies, Processes, And Procedures - Following organizational procedures and guidelines to accomplish objectives
• Interpersonal Communication - Communicating clearly and effectively with people inside and outside of the organization
• Planning And Organising - Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities
• Adapting To Change - Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization
• Continuous Learning - Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work
• Interpersonal Competencies: a positive, confident, and determined approach Resilience and the ability to cope with rejection a high degree of self-motivation and ambition the skills to work both independently and as part of a team the capability to flourish in a competitive environment

Requirements

• Account Executive Experience:
• 1-3 years of sales/customer support experience, preferably worked in e-commerce/social media/influencers/digital marketing/influencer marketing in an in-bound/out-bound calling profiles Skill Sets:
• Excellent communication skills (verbal and written)
• Excellent sales & convincing skills
• Exposure to the basics of social media
• Exposure to the basics of short video streaming platforms such as a Facebook watch, MX TakaTak, Instagram Reels, Youtube Shorts, TikTok, Josh, etc.

Eligibility Criteria:

• Any Candidature with Graduate/Diploma (10+2+3/4) Exception if the Candidate has more than 3+ years of experience Domestic calling experience
• Must be proficient in English & Hindi and any of the regional languages from the list below: