BriefCase
BriefCase

Analyst - Risk Management Job in Razorpay Software Private Limited

Analyst - Risk Management

Razorpay Software Private Limited 2 weeks ago
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Job Summary

Razorpay is a leading financial services company empowering businesses with innovative payment and banking solutions. We're committed to simplifying financial operations and enabling business growth.

Role and Responsibilities

As a Fraud Analyst, you will play a critical role in safeguarding our platform and protecting our customers from fraudulent activities. Your responsibilities will include:

  • Fraud Detection and Prevention: Monitor transactions and merchant activities to identify potential fraud and take immediate action to mitigate risks.
  • Dispute Resolution: Handle transaction disputes and chargebacks, working closely with banks and customers to resolve issues and minimize losses.
  • Customer Support: Interact with merchants and customers to address queries, resolve concerns, and provide excellent customer service.
  • Process Improvement: Identify opportunities to enhance fraud prevention strategies, reduce losses, and improve overall efficiency.
  • Data Analysis: Analyze transaction data to identify patterns, trends, and anomalies that may indicate fraudulent activity.

Skills and Experience

  • 1-2 years of experience in risk management, fraud analysis, or transaction monitoring
  • Strong understanding of payment processing and fraud prevention techniques
  • Proficiency in using customer support tools like Freshdesk
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Attention to detail and ability to work under pressure
  • Ability to work independently and as part of a team

Why Join Razorpay?

At Razorpay, we offer a dynamic and challenging work environment, competitive compensation, and opportunities for professional growth. We value diversity and inclusion, and we're committed to creating a positive and supportive workplace.


Qualification :
Knowledge about a customer support app or CRM , such as freshdesk.
Experience Required :

1 to 2 Year

Vacancy :

2 - 4 Hires

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