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BriefCase

Ebixcash Cce- Inbound, Outbound - Calling Process Job in Raymoon Services Pvt. Ltd.

Ebixcash Cce- Inbound, Outbound - Calling Process

Raymoon Services Pvt. Ltd. 4+ weeks ago
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Job Summary

Job Description

  • Handle inbound and outbound calls to assist customers with their queries, provide information, and address any concerns or issues they may have.
  • Ensure a high level of customer service by actively listening to customers, understanding their needs, and providing appropriate solutions or guidance.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with internal teams to resolve complex customer issues or escalate them when necessary.
  • Adhere to company policies and procedures while delivering exceptional service to customers.
  • Meet or exceed performance targets, including call quality, customer satisfaction, and productivity goals.
  • Excellent communication skills in Hindi and English, both verbal and written.
  • Strong customer service orientation with the ability to empathize, assist, and build rapport with customers.
  • UG (Undergraduate) or Graduate degree from a recognized institution.
  • Freshers and experienced candidates are welcome to apply.
  • Ability to handle customer interactions professionally, efficiently, and with a positive attitude.
  • Good problem-solving skills to identify and resolve customer concerns effectively.
  • Willingness to work in a fast-paced environment and adapt to changing customer demands.
  • Basic computer literacy and the ability to navigate through systems and software
Experience Required :

0 to 5 Years

Vacancy :

2 - 4 Hires

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