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BriefCase

Quality Analyst Job in Ratnabhumi Technologies Pvt Ltd

Quality Analyst

Ratnabhumi Technologies Pvt Ltd 4+ weeks ago
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Job Summary

Experience: 3 6 years

Roles and Responsibilities

  • Monitor, evaluate process, quality metrics & give feedback to telecaller
  • Work on data analysis and train Executives.
  • Conduct regular briefings to review quality standards and updates
  • Work on initiatives to achieve highest possible quality on calls
  • Handle individual Quality to check the performance.
  • Conduct training session to improve skill sets of Executives.
  • Conduct quality induction/session for the new hires
  • Call Auditing, Call barging
  • Timely feedback to agents.

Skills :

Experience from BPO/Call Centre.Fluency in English Language, effective verbal and written communication skills, interpersonal skills, clear pronunciation, effective listening skills, ability to comprehend relevant accent, knowledge of transaction/call flow, email etiquettes, knowledge of call backs and escalation procedures and feedback mechanisms.

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Experience Required :

3 to 6 Years

Vacancy :

2 - 4 Hires

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