Saas Application Senior Support Engineer Job in Rarr Technologies Pvt. Ltd.
Saas Application Senior Support Engineer
- Greater Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
Job Description
We are seeking a highly skilled Senior Support Engineer to join our team and provide exceptional support for our SaaS application. The ideal candidate will have a strong background in cloud technologies and experience with JIRA. You will play a critical role in resolving complex customer issues, ensuring high levels of customer satisfaction, and contributing to the overall improvement of our support processes.
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Education:
Bachelor s degree in Computer Science, Information Technology, or a related field. -
Experience:
4+ years of experience in a SaaS application. -
Cloud Technologies:
Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration with SaaS applications. -
JIRA Proficiency:
Extensive experience using JIRA for issue tracking and project management. -
Technical Skills:
Proficient in troubleshooting and resolving software-related issues, with a solid understanding of web technologies (HTTP, REST, etc.). -
Communication Skills:
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users. -
Problem-Solving:
Strong analytical and problem-solving skills, with a customer-centric approach.
Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.
4 to 8 Years
2 - 4 Hires
