Counselor / Sr. Counselor Job in Raffles Educity Theme

Function/Department : Operations

Division : Chd/Bathinda/Amritsar/Ludhiana

Job Purpose:

The position is responsible for ensuring premium experience for the clients through a standardised process and protocol with the objective of achieving the target conversion rate of walk-ins to registration for Immigration services or IELTS Coaching or both.

Key Accountabilities :

The position is responsible for:

• To ensure achievement of conversion rate for Immigration service sand IELTS Coaching
• To ensure smooth and seamless execution of customer / student life cycle
• To provide accurate guidance to students and resolve all queries
• To regularly follow up with concerned departments and process owners for (Shared responsibility) achieving Files lodging targets per branch (Intake wise) *Primary responsibility with Filing team
• To regularly follow up with concerned departments and process owners for (Shared responsibility) for achieving Admission Success Rate targets (success of admission in colleges) * Primary responsibility with Admission team
• To regularly follow up with concerned departments and process owners for (Shared responsibility) for achieving TAT for applying to the colleges within 24 hours of admission opening

• Working knowledge of Immigration process
• English speaking, Punjabi or Hindi
• Counsellor in Immigration service industry
• BPO industry

Key Competencies required for the Position:

Key Knowledge &/or Skills required to achieve expected results in this position.

Behavioural:

(5 most Critical Competencies Refer List of Competencies for detailed explanation of each)

• Customer Focus
• Process Orientation
• Collaborating effectively
• Written and Oral Communication skills
• Interpersonal Skills
• Selling skills / Influencing skills

Functional :

• MS Excel
• MIS Reporting
• Knowledge of filing process and documentation
• Working Knowledge of Immigration process