Operations Manager Job in Radical Minds
Operations Manager
Radical Minds
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Process/LOB: VLCC.
Job: Manager
Location: Gurgaon / Mumbai
Reporting to: HOD
- Work direction and development for a team of Sales executives (150-200) & 5-6 TL
- Team management handling team of Healthcare.
- Coaching & Feedback Providing adequate feedback & coaching to improve employee morale & contribute directly in team performance
- Employee Engagement conducting engagement activities at team as well as organization level
- Attrition & Absenteeism Adherence to attrition & absenteeism targets aligned as per goals
- Employee Development provide learning opportunities to team & succession planning
- Monthly Team Connect Evaluation of team s performance & monthly 1-0-1 connect with employees
- Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes
- Assist Managers in Sales Strategy Development.
- Keep Informed of New Products and Services.
- Delegate Tasks and Set Deadlines.
- Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes.
- Provide performance feedback to the executives & Set Sales Targets and Motivate Sales Team.
- Assist with training and identify training needs within the group and provide feedback
- Mentor and assist the team
- Sales Skills.
- Knowledge of the Products supported (Health industry is preferred).
- Knowledge of Customer Procedures / Policies
- Excellent spoken and written communication skills
- Knowledge of Customer s Culture
- Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
- Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
- Excellent analytical, problem-solving, decision-making and project management skills
- Ability to drive results against SLA performance indicators
- Ability to handle stressful situations
- Willingness to work in 24 7 environment and rotational shifts.
- Graduate or graduate equivalent.
- Sales Skills.
- Relevant product/process knowledge
- 1-5 years of relevant industry experience
- Coaching and developing people
- Managing change
- Emotional intelligence
- Proven ability to lead and motivate a service-oriented team in a fast paced environment
- Experience in a call center environment
- Excellent analytical, problem-solving, decision-making and project management skills
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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