Senior Technical Product Engineer Job in Qmetry Inc

Job Responsibilities :

• Closely work with development, QA and Product Owner on Improvements/Bugs.
• Handle customer cases and escalations. Prompt and responsive approach to customer situations.
• Ensuring all the customer cases/communication is proper and SLAs are met.
• Mentoring team, guiding them on approaches, review the solutions that are being provided.
• Understanding and demonstrating customer needs to the product owner.
• Should have experience of handling a team and build strong team for future.
• Create, reviewing and maintaining knowledge articles.
• Review Help Guides and create important documentation for customers.
• Work with Product Owner to test the features part of release and prepare release notes.
• Communicate customer about announcements/downtime.
• Keep up-to-date with all QMetry products and its enhancements.
• Help Sales/Marketing on customer queries and information needed.
• Giving demos/trainings to customers on technical/functional front.
• Assist customer with product/data migrations.

Key Qualifications :

• Excellent communication, interpersonal, presentation skills.
• Strong problem-solving & triage skills.
• Knowledge of Testing Process, SDLC.
• Should have experience of working with ticketing tools, Atlassian Suite (Jira, Confluence).
• Know-how of SQL, Linux.
• Basic understanding of API s.
• Basic understanding of Automation Frameworks and tools.
• Basic know-how about Agile Practices.
• Basic understanding of CI/CD tools.
• Overall 5+ years of experience in Support.