Customer Success Operations Manager, Mobile App Job in Pubmatic
Customer Success Operations Manager, Mobile App
Pubmatic
4+ weeks ago
- New Delhi, NCT
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Manage account setup and maintain Mobile App Mid-Market accounts on the PubMatic system
- Ensure on-time execution of technical integrations and provide consultative service throughout implementation
- Deliver excellent customer service and support to publishers within defined SLAs via support channels (e.g. Zendesk), including troubleshooting and resolving issues reported by publishers
- Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Keeping multiple support systems updated (e.g. Salesforce, JIRA, etc.)
- 2-3 years of experience working regarding RTB/PMP and other forms of programmatic ad tech; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus
- At least 1 year of mobile app experience preferred
- Operationally minded as well as customer centric to balance onboarding new customers, supporting existing customers, and optimizing performance
- Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus
- Experience using complex datasets to track performance trends, identify anomalies and their root causes
- Ad Trafficking exposure using Ad Servers such as Google Ad Manager a plus
- Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge
- Knowledge to use debugging tools like Fiddler, Firebug etc.
Personal Characteristics and Competencies
- Proactive and self-motivated as will be a part of a small team
- Ability to collaborate with team members globally, especially US-based counterparts
- Logical reasoning ability, problem solving and analytical mindset; customer service-oriented attitude; organized and structured approach to tasks with an eye for detail
- Excellent written and spoken English
Experience Required :
2 to 3 Years
Vacancy :
2 - 4 Hires
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