BriefCase
BriefCase

Customer Support Associate Job in Prodigal

Customer Support Associate

Prodigal 4+ weeks ago
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Job Summary At Prodigal, we believe in transforming the future of consumer finance by bridging the gap between lenders, debt collectors, and consumers. Founded in 2018 by IITB Alumnus, our journey began with a single mission: to alleviate the pain and confusion often associated with lending and collections. We have since pioneered the concept of consumer finance intelligence, setting a new standard in the industry. Our innovative approach combines advanced generative AI, meticulously trained on over 400 million consumer finance conversations, with strategies to maximize payments and enhance the consumer experience. We are not just building technology we are creating intelligent solutions that empower lenders, debt collectors, and consumers alike. Be part of a team that is reshaping the industry, one conversation at a time. Responsible for helping customers with questions or concerns regarding company products and services. Duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies. What you'll be expected to do? Empathize with users to understand their needs and deliver effective solutions. Resolve customer issues promptly through Intercom tickets, phone calls, and other communication channels. Maintain detailed records of customer interactions for tracking and follow-up. Assist with ingestion tracking, customer follow-up, and addressing outages when necessary. Escalate urgent customer service issues and support dialer migrations. Provide support for legacy account optimization, tag and scorecard feedback, and agent manager mapping. Monitor and act on PN PIR alerts, ensuring timely and appropriate responses. Support Associates in managing current-day activities. Who are you? At least 2 years of previous customer service experience, with a focus on excellence. Exceptional communication skills and ability to understand and empathize with customers. Previous experience in collections within the United States. Familiarity with various calling dialer systems. Willingness to work rotational shifts aligned with US time zones. Proactive and disciplined in taking action. Strong organizational and attention-to-detail skills. Capable of efficiently managing time across different departments to meet business demands. Ability to remain composed in challenging situations. Working hours: US time zone, with rotational days off. What's in it for you? High-growth start-up, fast-paced making a difference Build and own your territory Medical benefits Unlimited leave policy
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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