Customer Support Executive (software) Job in Probeseven

Customer Support Executive (Software)

As a Customer Support Executive, you will be handling customer queries and resolving them in a timely and efficient manner. You will be supporting the clients and customers, ensure the higher satisfaction rating with our products and services.

Experience: 1-2 years

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Understanding our products features, solutions and keep updated over the product releases from time to time.
• Responding promptly and communicating with customers through various product channels.
• Providing resolutions for Level 1 & Level 2 tickets to customers and escalating Level 3 tickets to the respective product technical teams.
• Keeping records of customers, interactions, comments, and complaint resolutions.
• Build sustainable relationships and trust with customers and internal team through open and interactive communication.

Required Soft Skills

• Excellent written and verbal English communication skills are necessary.
• Strong interpersonal & Customer relationship skills.
• Strong Customer handling and active listening.
• Confident with effective Presentation and Business Emails.
• Punctual and committed with excellent time management skills.
• Ability to do multi-tasking and prioritize the tasks.
• Creative solution provider in nature.
• Ability to work across time zones.
• Documentation Skills.